What can you do when you decide to return our product?
The seller is liable to the customer for physical or legal defects of the purchased product on the basis of the Civil Code (art. 556-576 of the Civil Code). Our customers have the right to file a complaint about the purchased goods. Complaints are considered in accordance with the provisions of the Act of 23 April 1964 Civil Code.
1. COMPLAINTS ABOUT PRODUCTS
1. 1. We declare that all goods that we offer in our store (www.buntstore.pl) are brand new, originally packed, free from physical and legal defects.
1.2. As sellers, we are responsible to you, as consumers (Article 221 1 of the Civil Code) for non-compliance with the safety of sale (when the danger resulted from a reason inherent in the item sold at the same time)
1.4. Complaints arising from the violation of your legally guaranteed rights, or on the basis of these regulations, should be sent to the e-mail address sklep @ buntstore.pl, or to the postal address: Magazyn Główny Bunt, ul. Podmaleniec 60B, 28-200 Staszów. We undertake to consider each complaint within 14 days, and if it was not possible, to notify you within that time, about the date of considering the complaint.
TEMPLATE OF THE RETURN AND COMPLAINTS FORM.
1.6. Defective product - in agreement with us - our customers are obliged to return or deliver at our expense to the following address: Magazyn Główny Bunt, ul. Podmaleniec 60B, 28-200 Staszów. If for some reason you cannot send it back, please provide it to us in the place where it is located.
1.7. If the item sold has a defect, you can submit a declaration of price reduction or resign from the purchase. This does not apply to the situation in which we immediately replace the defective item with a non-defective one or remove the defect.
1.8. If the sold item has a defect, you can request that the item be replaced with a defect-free one or that the defect be removed. We undertake to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to you. We may refuse to recompense you if your chosen method is not possible or if it would be too costly compared to the other possible method. If our client is an entrepreneur, we may refuse to replace the item with an item free from defects or to remove the defect also when the costs exceed the price of the item sold.
1.9. We will consider the complaint without undue delay, but not later than within 14 calendar days from the date of receipt of the complaint. Within this period, we will inform you in writing or by e-mail about accepting or not accepting the complaint. If the complaint is left unanswered within this time, the complaint is deemed to be accepted.
1.10. After accepting the complaint, we will reimburse you for the costs related to the complaint. We will transfer the amount due to your bank account or by postal order.
1.11. If the acceptance of the complaint is related to the repair or replacement of the product - we will send the product back to you at our own expense.
1.12. Detailed information on the possibility for our clients to use extrajudicial means of dealing with complaints and redress, as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include the protection of consumer rights , Provincial Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/spory_konsumenckie.php;
1.13. You (as consumers) have the following options to use extrajudicial means of dealing with complaints and redress:
1.13.1. Obtaining free assistance in resolving a dispute between you and us, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address :email@example.com.
1.13.2. You are entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to settle a dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer courts of arbitration are specified in the ordinance of the Minister of Justice of September 25, 2001 on the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item 1214).
1.13.3. You have the right to use out-of-court complaint and redress procedures in accordance with the Online Dispute Resolution procedure developed by the European Commission available at: https://webgate.ec.europa.eu/odr/main/?event=main.home. show
1.13.4. You are entitled to apply to the provincial inspector of Trade Inspection, pursuant to Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the premises and on the websites of individual Provincial Inspectorates of the Trade Inspection.
1.13.5. If the complaint is not accepted, apart from the out-of-court dispute resolution methods indicated in points 8.14.1 to 8.14.4, you have the right to claim your rights before a common court. At the same time, we would like to inform you that the e-mail address of Bunt customer contacts is: firstname.lastname@example.org
2. COMPLAINTS REGARDING THE PROVISION OF ELECTRONIC SERVICES
2.1 We undertake actions to ensure that our Store functions properly, to the extent that results from our current technical knowledge, and we undertake to remedy any irregularities reported by you within a reasonable time.
2.2 Irregularities related to the functioning of the Store may be reported in writing to the company's registered office address, by e-mail to email@example.com or using the contact form available in the "Contact" tab.
2.3 The complaint should include your name and surname, correspondence or e-mail address, the type and date of irregularities related to the functioning of the store.
2.4 We undertake to consider each complaint within 14 days, and if it is not possible, to inform you within this period about the date of considering the complaint.
2.5 For each complaint and return of the product, it is necessary to attach a receipt and, in special cases, confirmation of sending the parcel containing the return / complaint to the indicated address of the store: Magazyn Główny Bunt, ul. Podmaleniec 60B, 28-200 Staszów. We reserve the right not to accept a return / complaint in the absence of a receipt.